Cancellation & Refund Policy

Last updated on 23-01-2024 12:54:04

Twister Infotech believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.

• Twister Infotech does not accept cancellation requests for services once they are initiated,
including CRM solutions, automation setups, and chatbot integrations. However, refunds or service
adjustments may be considered if the customer provides valid proof of a technical issue or failure in the
delivered service that does not meet agreed specifications.

• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the Twister Infotech, it’ll take 3-5 Days days for
the refund to be processed to the end customer.