Hakimi Solutions Blog

What is better for my business, WhatsApp or email?Why not both? The debate about which communication – or marketing – channel is more effective is heating up. With the emergence of messengers like WhatsApp that focus on contact capture, it’s hard to ignore how they...

‼️📣 Important Message! Starting mid-October 2022, amoCRM becomes Kommo.🥳 In 2022, people expect seamless customer experiences using their favorite messaging platforms. One of them is WhatsApp - the most popular messenger in the world that prides itself on simplicity,...

It’s no surprise that chatbots are now quite popular. They pop up in the corners of websites or show up embedded in messenger apps. Relying on computer code and a set of predefined responses, they’re capable of holding engaging, interactive, and human-like...

As customers rapidly embrace messaging-style communication with brands, the need for businesses to have messenger chatbots is growing daily. Given Facebook’s large audience, it has become more imperative for brands to have a Messenger chatbot. This prospect is made...

Point a finger at a smart business and a chatbot will try to handshake it. From small business to enterprise giants, chatbots are an unstoppable trend in customer service. Yet few chatbots are actually well-made in terms of chatbot user experience. Wait. What’s a...

Building your own business is tough. You face vicious competitors, you need to be agile and learn all the time — the odds are against you. Every day, you probably go to sleep feeling guilty that you didn’t put in more effort. But few things in life taste sweeter than...

Great chatbot copywriting is a crucial component of a successful messenger-based sales campaign. It makes sense to write intriguing sales letters, eye-catching headlines, whatever else. Now, say you have a decent chatbot but it’s lacking this last bit of “oomph”....

Chatbots are your Santa helpers; little elves taking care of chores, effectively automating work and communication. They respond to users in a chat, offer service, gather data — tons of things they can do. (Psst! Wanna learn more about ‘em? Check out this huge guide...

If you don’t innovate as an eCommerce business, chances are you’ll be outperformed by competitors. Indeed, one of the most fundamental lessons in this field is that businesses should be innovative to stay ahead of the trend. Since customer needs and preferences are...

Automating customer service: a short guide Your support team is the gate to your private returning customers club. They are the most valued customers. And yet, should trouble come, few businesses take the time to meet even reasonably set expectations. Lack of...

Video bots: how can they help your business? Despite being one of the latest trends in digital marketing, chatbots have already proven their ability to help online businesses improve customer support and increase website dwell time. Available 24/7 and able to answer...