If you don’t innovate as an eCommerce business, chances are you’ll be outperformed by competitors. Indeed, one of the most fundamental lessons in this field is that businesses should be innovative to stay ahead of the trend. Since customer needs and preferences are...

Automating customer service: a short guide Your support team is the gate to your private returning customers club. They are the most valued customers. And yet, should trouble come, few businesses take the time to meet even reasonably set expectations. Lack of...

Video bots: how can they help your business? Despite being one of the latest trends in digital marketing, chatbots have already proven their ability to help online businesses improve customer support and increase website dwell time. Available 24/7 and able to answer...

Conversational AI — help in times of emotional need? As we move further into the age of chatbots and conversational AI, our expectations — unconscious or not — just keep growing. This increasing demand to automate every part of our lives has led top tech companies...

Conversational AI has been the talk of the town lately. Businesses worldwide are employing chatbots to enhance user experience, drive organic traffic and increase their overall ROI. Did you know that according to statistics, chatbot market will reach a...